Lockstep support
Lockstep - Version & Component Sync for Jira is built and supported by Martin Patrovič.
Contact us
Write to martin@lunvio.sk. We answer in English, Slovak or Czech.
To help us answer quickly, please include:
- the address of your Jira site, for example
yourcompany.atlassian.net, - what you did and what you expected to happen,
- what happened instead, and when,
- the matching line from Recent activity in the app settings, if there is one.
Please do not send passwords, API tokens or personal data of your users.
Response times
| Type of request | First response |
|---|---|
| Critical: the app is unusable or changes data incorrectly | within 24 hours |
| Everything else: questions, feature requests, minor problems | within 5 business days |
Support hours are Monday to Friday, 9:00 to 17:00 Central European Time, excluding Slovak public holidays.
Security issues
Report a suspected vulnerability to the same address with "Security" in the subject. We confirm receipt within 2 business days.
Before you write
Most questions are answered in the user guide, including what is synced, how deleting works and what to do when a change does not appear.
See also our privacy policy.